KandyKidz Return & Refund Policy 

This policy applies to all orders shipped within Ontario and upholds your statutory rights under Ontario and Canadian food safety consumer protection laws.

Edible Products (Candy)

• No returns on candy. For safety and hygiene, edible items are final sale once shipped.

• Damaged/compromised in transit: If your candy arrives significantly melted, punctured, unsealed, contaminated, or otherwise compromised during delivery, you can request a refund or replacement here: kandykidz.com/returns

• How to file a claim: Submit a claim with photos of:

  1. the shipping box and shipping label,

  2. product packaging (all sides), and

  3. the affected items.
     Claims must be files within 72 days of delivery.

• No return shipments of food: For safety, we don’t accept candy back. If your claim is approved, we’ll advise safe disposal or return-to-sender only if required by the carrier.

Non-Food Merchandise

• 30-Day Return Policy: You have 30 days after delivery to request a return.

• Eligibility: Item must be unused, in original packaging with tags.

• Start a return visit kandykidz.com/returns

Damages & Issues (All Items)

Please inspect your order upon delivery and contact us right away if anything is defective, damaged, incorrect, or missing so we can make it right.

Exceptions / Non-Returnable Items

• Non-returnable: Candy and all edible/perishable goods, custom or personalized items, personal care items once opened, hazardous materials, flammable liquids/gases, gift cards, and sale/clearance items (unless defective).

• If you’re unsure, email us before purchasing.

Exchanges

For non-food items, the fastest way to get what you want is to return the original (if eligible) and place a new order once your return is accepted. For questions, please contact the Care Crew:  kandykidz.com/carecrew

Refunds

• Candy claims: If approved after photo inspection, we’ll issue a refund or replacement (your choice, subject to stock).

• Non-food returns: We’ll inspect upon receipt. If approved, we’ll refund to your original payment method within 10 business days.
  (banks/issuers sometimes take more time to post the refund.)

• Shipping fees: The original shipping fee isn’t refundable unless the issue was our error or a carrier-confirmed damage/compromise.

• If more than 15 business days have passed since approval and no refund appears, please contact the Care Crew: kandykidz.com/carecrew

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Questions? We’re here to help: kandykidz.com/carecrew